The FACTS 9.1.0 release of Service and Repair includes these enhancements.
You now have the ability to create more than 3 technician rates. A new program, Default Rate Entry (SRE997) is available for creating rates. In Technician F/M (SRF920), the original rate fields were removed and an additional tab for entering rates based was added.
These programs were modified to use the additional rates.
Work to be Performed Entry (SRC565)
Time Entry (SRC567)
Bulk Time Entry (SRC568)
Technician Listing (SRR740)–This to program was also converted to use the Report Formatter.
Branch processing and reporting was implemented for Service Proposals and Service Contracts. Previously the reporting, etc. relied on the customer’s branch. Now the customer’s branch acts as a default. In Proposal Entry and Contract Entry (SRE510), a Branch prompt and processing was added. A Branch filter was added to these reports.
Contract Invoice Report (SRR510)
Contract Listing (SRR550)
Proposal Listing (SRR560)
Contract Profitability Report (SRR570)
Technician Schedule Report (SRR745)
Technician Performance Report (SRR750)
Customer Service Report (SRR755)
Warranty Expiration Report (SRR760)
Technician Time Report (SRR785)
During Contract and Proposal Entry, if you have multiple pieces of equipment to add with similar characteristics, click Options>Set template to select a default contract template. Previously in Contract and Proposal Entry, if you had multiple pieces of equipment to add with similar characteristics you were forced to reenter them for each line. These programs were implemented/modified for contract templates.
Contract Template F/M (SRF964)—This new program is used to create default templates and when entering service proposals or contracts, the values entered here are displayed as the default.
Contract Entry and Proposal Entry (SRE510)—The ability to set or clear a template were added to the Options menu, and when used, the template name and number are displayed in the lower left corner.
You can assign the same equipment to multiple contracts. If the pricing routines discover the equipment on a contract that has expired, it will continue its search until a valid contract could be found. A message is displayed indicating the contract where the equipment is already under contract and the expiration date for the old pricing. The pricing on the new contracts will not go into effect until the old one expires.
Contract accruals were implemented in FACTS 9.1.0. Accruals spread revenue. For example, a service contract is for a year and billed to the customer quarterly. Without the accruals, the revenue would be recognized at the time of the invoice to the customer, 4 times yearly. With accruals, the revenue is spread out evenly over the life of the contract, month to month. Financial processing also recognizes the value of the contracts on the balance sheet until the contract is complete. These programs were changed to implement accrual processing.
Contract Control F/M (SRF970)–added Use Contract Accruals check box to implement contract accruals.
Contract to G/L Posting F/M (SRF962)–added two additional GL accounts: Unbilled Revenue and Unearned Revenue.
Contract Accrual Report (SRR590)–This new report performs two tasks: when new contracts are entered (or their value has been modified), it will post the contract value to Unbilled Revenue (Debit) and Deferred Revenue (Credit), and after contract invoices have been issued to customers, it will also post the earned amount (monthly) to Deferred Revenue (Debit) and Contract Revenue (Credit)
Contract Accrual Register (SRR540)–This new register is used to print in summary or detail format a register of all contract accruals to be posted to the current period and post the appropriate General Ledger accounts.
SR Nonstatic Control F/M (SRF990)–added Record for Last Accrual Register prompt.
Contract Invoice Register (SRR520)–modified processing so when accruals are used, it credits Unbilled Revenue rather than Contract Revenue.
Proposal Entry / Contract Entry (SRE510)–These programs now contain a print subroutine. When the documents are created, a message is displayed asking if you want to print.
Contract Entry (SRE510)–A Header detail button was added to display an activity tab (contracts only), and the contract months and the contract value are displayed in the Totals section in the lower portion of the screen.
Service Contract Inquiry–A Header detail button, with access to an activity tab (for contracts only) was added, and the branch and department fields were added to the header information.
Equipment Inquiry–The Proposals and Contracts views were added to display where the equipment is used, effective and expiration dates, totals and references.